Wednesday, December 12, 2007

Wendy's Doesn't Say “Thank You”

Rude Food At The Drive-Through -- Wendy's

McDonalds, Jack-in-the-Box, A & W, Dairy Queen, Taco Bell, and Wendy's.

I try and avoid McDonalds. Dairy Queen is an occasional indulgence. I love A & W root beer floats oh yes I do. Taco Bell used to be two-three times a week till they turned it into a jewelry store. Now it's two miles away, but that leaves Burger King which I never ever go to. Eww. Which leaves Jack-in-the-Box (open all night) and Wendy's Old Fashioned Hamburgers.

Often I blow all of them off, grab Mexican, Thai, Chinese, a hot dog from CostCo (mustard and onions), a whole chicken from Top Foods, or eat leftovers. But sometimes it's 11:30 at night and it's either the Mexican place for the second night in the row, or fast food.

At some point it became clear to me, Wendy's doesn't say “Thank You.”

I let it go.

But it kept bugging me.

It's such a simple thing, “Thank You.” And Wendy's simply doesn't say it, not when you actually pick up your food. Oh, they might say it when they take your order, maybe. But when they hand you your food, they just shove the drinks out the window into your lap, throw the food after, close the window and... well, that's it.


This called for the scientific method.

In a study I kept totally in my head, no control group, and "double-blind" means the people who keep not putting the extra onions on my sandwich, I've spent the last three months rigorously investigating my hypothesis -- that Wendy's is the only fast food restaurant I routinely frequent which consistently fails to thank people when they hand out food at the drive through.

Conclusion? It isn't just my local Wendy's. It's Wendy's from Olympia to Wendy's in North Seattle, to Wendy's in Kirkland and Wendy's in Bellevue. Even Wendy's in Tucson totally sucks at saying “Thank You.” Every other fast food restaurant has no problem saying thanks. But you only get “Thank You” at Wendy's 1 out of 10 times, two if you're lucky. (No doubt these thanks are coming from kids who were well raised.)

Far be it from me to suggest that the Republicans (90%) who own Wendy's, having got your money, simply no longer give a shit about you, and that their attitude has conveyed itself to the employees. But duh! That's precisely what I think has happened.

All you need is a simple training program -- "Say 'Thank You' when you hand people their food," and these selfish Republican punks can't even be bothered. How rude! Didn't their parents teach them anything?

May I suggest a contest for a new, more honest slogan?

  • Wendy's: We don't give a damn.
  • No, you can't have more ketchup.
  • We've got your money. Now shove off. And...
  • Stop checking if we got your order right and get the hell out of here!